1. The service
PatrolForce dispatches a licensed security guard to your registered address when you trigger the panic button in the iOS app. We aim for arrival within 3-5 minutes during your zone's coverage hours. PatrolForce is deterrence and response coordination — we are not a substitute for police, fire, or medical emergency services.
2. Subscription + payment
- PatrolForce is a monthly subscription. You authorise Stripe to charge your payment method on the day you sign up and on the same day each month thereafter, until you cancel.
- You can cancel at any time from Profile → Billing. Cancellation takes effect at the end of your current paid period; we don't issue prorated refunds for partial months.
- Prices are listed in CAD on the website at the time of sign-up.
3. Eligibility + verification
You must be 18 or older and a resident of an address PatrolForce covers. Registration requires uploading a government-issued ID showing your name and the address you're registering. PatrolForce admin reviews this once before activating your account. We may reject registrations where the ID doesn't match the registered address.
PatrolForce allows up to 2 households per address. Contact your zone admin if you need an exception.
4. Acceptable use
You agree NOT to:
- Trigger the panic button as a prank, test, or for any reason other than perceiving a genuine threat to safety or security at your registered address.
- Misrepresent your identity or address.
- Resell, redistribute, or sublicense PatrolForce access.
- Reverse-engineer the app for the purpose of circumventing security or payment controls.
- Harass, threaten, or attempt to identify the guard assigned to your zone.
Repeated false alarms may result in account suspension. PatrolForce reserves the right to terminate accounts for material violations of these Terms.
5. Limitations of liability
- PatrolForce does not guarantee a specific response time. We aim for 3-5 minutes; response may take longer if the guard is responding to another active incident, in inclement weather, or due to circumstances beyond reasonable control.
- PatrolForce guards are NOT armed law enforcement. Their role is visible presence, deterrence, and incident verification for police dispatch. They do not have the legal authority of a police officer.
- To the maximum extent permitted by law, PatrolForce's total liability for any claim arising out of your use of the service is limited to the fees you paid in the 12 months before the claim arose.
6. Account deletion
You can delete your account from Profile → "Delete my account" in the iOS app at any time. See the Privacy Policy for what data is retained after deletion (residents: ~30 days for ID; guards: 2 years for legal audit; incident records: anonymised).
7. Guard contractors
PatrolForce guards are paid contractors. Their patrol logs and incident records may be requested by courts, law enforcement, or insurance adjusters in connection with legal proceedings. Per the Privacy Policy §4, guard records are retained for 2 years after employment ends to satisfy audit and legal-discovery requests.
8. Intellectual property
PatrolForce, the PatrolForce name and logo, and the contents of the app and website are the property of the PatrolForce operating entity. You may not use them for commercial purposes without permission.
9. Changes to these Terms
We may update these Terms from time to time. Material changes will be notified in-app at least 14 days in advance.
10. Governing law
These Terms are governed by the laws of the Province of Ontario, Canada. Disputes are subject to the exclusive jurisdiction of the courts of Ontario.